Frequently Asked Questions
Check out our frequently asked questions here, if you can't find the answer you're looking for, please contact us at firstname.lastname@example.org. We'll get back to you right away!
For items that are in stock, customer orders placed before 12 pm MDT, Monday–Friday will usually ship that same day. Orders placed after 12 pm MDT Monday–Thursday will ship within 24 hours. Orders placed later than 12 pm MDT on Saturday will ship the following Monday. In all cases we will try our best to exceed these minimum expectations. We work very hard to deliver the best possible service!
If you have already placed an order and would like to:
- Cancel the order
- Add or remove items
- Change the shipping address
Please contact our support team within 30 minutes of placing your order. For the best chance of us being able to honor your request, please send your message with the subject line "Modify or cancel order" and include your order number in the body of your message.
Cancellations and order modifications are not guaranteed and can only be made during business hours (Monday - Friday from 8am to 5pm MT).
We occasionally offer coupons, promo codes, or first-time buyer discounts, but it is not the norm. We try very hard to only carry quality products that are worth your hard-earned dollar.
We will not honor codes found on third-party discount, coupon, or promotion websites.
We do not offer an expedited shipping option as a standard due to Good Day Sunglasses business model. The vast majority of the products that we offer are in stock at our warehouse and those items ship via USPS first class 2-3 day mail.
If you need to get your sunglasses or accessories in a hurry, just contact us directly following placement of your order and we'll throw some options at you to meet your needs.
As soon as your order has shipped you will receive an email with the tracking information for your item(s). You can also quickly access tracking information for past orders via your account page.
Within the United States we ship using either USPS, UPS or FedEx.
For international orders we ship with UPS, FedEx, or DHL Global eCommerce.
If you have any special shipping requests, please contact us within 30 minutes of placing your order and we will try our best to accommodate you.
In addition to the United States, we ship to many other countries around the world including: Argentina, Australia, Austria, Belgium, Bermuda, Brazil, Canada, Chile, Chine, Columbia, Denmark, Finland, France, Germany, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, and the United Kingdom.
Shipping costs for international orders vary based on destination and are calculated on the checkout page, but generally they will follow our standard pricing.
Please note that some products do not ship internationally. Any applicable shipping restrictions will be stated on individual product pages.
Average Transit times:
- Australia - 18 days
- Canada - 10 days
- United Kingdom - 13 days
Please note that these average transit times are given as estimates only, actual transit time may be considerably longer in some cases. Good Day Sunglasses does not make any delivery guarantees for orders shipped to addresses outside of the US.
Good Day Sunglasses is committed to customer satisfaction. We want to assure you are 100% satisfied with the product that you purchased, which is why we offer a 30-day return / exchange period.
- Returned / exchanged items must be in 100% resalable condition (unworn, unused, undamaged)
- Time frame begins at original purchase date
- Return item(s) must be received back at Good Day Sunglasses within the 30-day window.
- All returns and exchanges must be initiated from original point of sale (i.e. advancedprimate.com)
We do NOT currently accept returns or exchanges on any international orders. All sales of those items are final. To initiate a return or exchange, please contact us via our customer service email.
We try very hard to issue refunds as quickly as possible!
The process goes pretty much like this:
Once we've physically received your return package and confirmed the condition and contents, we will start the refund process. Our target is to get you your money back within 10-17 business days from the time you send your return item back to us, but it could take up to 4 weeks during our busiest returns season (November-February).
Please note that once a credit card refund has been issued, it can take up to 5-7 business days for your bank to reflect that transaction on your account statement. This time will vary based on your cardholder policy.
Lastly, we will notify you via email when your return has been processed and the refund has been issued.
If your order arrived containing a damaged, defective, or incorrect item, please let us know as soon as possible with your order number, description, and a photo of the issue - we promise we'll make it right.